FAQ — Mishto Management Solutions

Question 1

Where are your buildings located?

Accepted Answer

We manage properties throughout New York City and Westchester County. Our expertise spans multifamily, co-ops, condos, commercial properties, and other assets. Our locations are in NYC boroughs  and Westchester. A selection of our properties is featured on the homepage.

Question 2

What types of buildings do you manage? Do you manage Co-ops and Condos?

Accepted Answer

We manage all types and sizes of buildings. We are experienced  in managing Multifamily buildings, Rent-regulated properties, Co-ops, Condos, Commercial, mixed-use and other assets. Our services are tailored to each property's needs and ownership structure.

Question 3

Why are you different from other managements?

Accepted Answer

We Manage Your Property Like an Investment, Not Just a Building. It is a valuable investment that deserves strategic planning to maximize performance, preserve long-term value. At MMS we look beyond day-to-day operations. Our goal is simple: to help you spend less on avoidable problems, make smarter property decisions, and get more value from your investment, with the confidence that your property is in capable hands.

Question 4

How much does property management cost?

Accepted Answer

Our rates are among the most competitive in the market, with clear pricing and a well-defined scope of services, so you know exactly what to expect. We combine affordability with professional, reliable management that helps control operating costs, protect property value, and maximize your investment, without compromising service quality. We provide accurate prices to the Owners for our services.

Question 5

Can MMS help owners reduce operating costs? Do you provide budgets for the buildings?

Accepted Answer

Yes. We review expenses, coordinate competitive vendor bids, oversee maintenance, and identify opportunities to improve efficiency. We makes every effort to be as accurate as possible. Our budgets have proven to be a valuable tool for our owners especially since we input our data immaculately and correctly.

Question 6

How do you handle HPD, DOB, ECB and other agencies violations?

Accepted Answer

MMS takes a proactive, hands-on approach to identifying, addressing, and resolving building violations. We coordinate inspections, work with qualified contractors, oversee corrective work, and follow up with the appropriate city agencies to ensure violations are properly cleared. From HPD, DOB, ECB violations to complex compliance issues, our goal is to protect property owners from unnecessary costs, maintain compliance, and keep buildings in good standing.

Question 7

Can you resolve AEP issues?

Accepted Answer

Yes. We do it every day. The Alternative Enforcement Program AEP is a challenging program for buildings with serious violations and ongoing maintenance issues, but owners should not give up on their properties. MMS takes a hands-on approach to resolving violations, coordinating corrective work, and meeting compliance requirements to work toward AEP removal. Our experience and proven results help owners regain control of their buildings and protect their investments.

Question 8

Does MMS oversee renovations and construction projects?

Accepted Answer

Yes. We periodically inspect buildings and identify needed repairs, remodeling, and construction projects. Our in-house team brings extensive construction and remodeling experience, overseeing every stage, from defining the scope of work, estimating and coordinating bids to managing contractors, schedules, budgets, quality control, inspections, and projects closeout. This approach helps ensure projects are completed efficiently, cost-effectively, and to the right standards. We never accept referral fees or vendor commissions. All bids and findings are presented to the owner for review and approval, ensuring transparency and protecting the owner's interests.

Question 9

How does MMS handle maintenance and emergencies?

Accepted Answer

We address issues proactively before they become costly emergencies. We coordinate routine maintenance and repairs, with a dedicated emergency response team available 24/7 to address urgent building issues, minimize damage, and maintain resident safety.

Question 10

How does MMS handle problems with tenant relations and rent collection?

Accepted Answer

We have noticed that most “problem residents” are a problem because they have been treated poorly, misunderstood or ignored. We put significant time, energy and effort into keeping all of our residents happy so we reduce expenses including legal fees and lost rent. We coordinate tenant communications, maintenance requests, leasing, rent collection, arrears follow-up, and leases in accordance with applicable laws.

Question 11

Do you have experience in dealing with rent stabilized and rent control residents?

Accepted Answer

Rent regulated buildings are a core part of our expertise. We provide ongoing staff training on the latest laws and regulations and apply our in-depth knowledge of rent regulation with meticulous attention to detail. From rent calculations to lease preparation and renewals, we help owners maintain compliance and avoid costly errors while ensuring accurate, properly administered leases and rents.

Question 12

How do you approve and pay invoices?

Accepted Answer

MMS maintains a strict system of financial checks and balances to ensure accountability and transparency. Invoices are carefully entered, reviewed by the property manager and superintendent, and processed after the property manager's approval. Large invoices require the owner's approval before payment. We scrutinize every invoice to verify accuracy, prevent overcharges, and ensure owners receive competitive pricing for goods and services.

Question 13

Do you offer Real Estate Broker Services? How about financial services?

Accepted Answer

Yes. Our office includes licensed real estate brokers, and MMS offers brokerage and leasing. We offer commercial financing as well. We charge No fees for commercial loan financing or refinancing services.

Question 14

I want to switch my property to your management? What is the transition process?

Accepted Answer

The process is quick and painless. We have a detailed checklist that can be completed within a few days and we do all the hard work for you. We coordinate with other management companies so there is never an issue with turning over documents.

Frequently Asked Questions